Servicing Transfer Guide

About Your Loan Transfer

• Will I be charged late fees or reported to credit bureaus during the transfer?
• When will the transfer of my loan be complete?
• Has my loan number changed?
• Will my loan terms change after the transfer?
• Why is a new company servicing my loan?

Making a Payment After Transfer

• How do I request a payoff quote after a transfer?
• How do I set up bill pay through my bank?
• What happens if I sent a payment to my previous servicer?
• Do I need to set up automatic payments again?
• I made a payment online. When will it be posted?
• When can I make payments online after the transfer?

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Accessing Your Online Account

• Will my username, password, and preferences transfer?
• Do I need to register for a new online account?

Statements, Escrow, and Other Account Details

• What happens if I was applying for or approved for mortgage assistance?
• What if my escrow balance appears incorrect after the transfer?
• What happens to my homeowner’s insurance?
• Will my escrow account transfer?
• Can I receive electronic (paperless) statements?
• When will I receive my first billing statement?